Subscription & Membership Renewals

For annual subscriptions and memberships, payments automatically renew on your anniversary date. We do not accept cancellations or issue refunds for subscription/membership renewals once the first magazine following your anniversary renewal date has been sent out. If you wish to cancel or modify your subscription, you must do so prior to your renewal date by managing your account or contacting our support team.

Our Quality Guarantee & Physical Products

If you’re not satisfied with the quality of any physical products or issues you receive, please get in touch within 14 days of receiving the item and we’ll do everything we can to investigate and find a solution. If your claim is validated, we will be happy to send a complimentary replacement order to you as quickly as possible. Please contact us to discuss further.

Refunds

We’d much rather fix any problems and send a replacement order to make sure our customers are happy. If that’s not possible or you’re unable to wait for a new order to arrive, please indicate that when you reach out to us and we can issue a refund where applicable (excluding non-refundable subscription renewals as outlined above).

Defective or Damaged Products

If you receive defective or damaged items, such as physical damage to delivered products, errors in the quantity, or quality issues not caused by provided content, please let us know immediately so we can arrange replacements.

Wrong Address & Unclaimed Shipments

If you provide an address that is considered insufficient by the courier, or if a shipment goes unclaimed and is returned to us, you will be liable for the shipping costs to resend the item to an updated address.

*Terms & Conditions Apply

Please contact Brood Magazine in the first instance:
info@broodmagazine.com