Our Return Policy And Quality Guarantee
If you’re not satisfied with the quality of the products you receive, please get in touch within 14 days of receiving the item and we’ll do everything we can to investigate and find a solution. If your claim is validated by our quality assurance team, we will be happy to send a complimentary replacement order to you as quickly as possible. Please contact us to discuss further.
We’d much rather fix any problems and send a replacement order to make sure our customers are happy with their order. If that’s not possible or you’re unable to wait for a new order to arrive, please indicate that when you reach out to us and we can issue a refund*.
Our partners use the same print machines, paper types, and work processes at our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency, and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content that you provided. Should you want to submit a new order, our partners will cover the costs of the new order.
If you provide an address that is considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
If you’re not able to receive order at your given address, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
*Terms & Conditions Apply
Please contact Brood Magazine in the first instance: firstname.lastname@example.org
All orders are fulfilled via our preferred partner gelato. For more information: https://apisupport.gelato.com/hc/en-us/articles/360013692599-What-is-your-return-policy-and-quality-guarantee-