Delivery Policy for Magazines – Powered by InXpress
Shipping Partner
All magazine orders are dispatched through our trusted logistics partner, InXpress. We rely on their global expertise to ensure a smooth and reliable delivery process for our customers.
Dispatch & Delivery Timeframes
Orders are typically processed within 2 business days. Once dispatched, you will receive tracking information via email. Delivery timelines may vary depending on your location but generally fall within the estimated timeframe provided at checkout.
Shipping Destinations
We currently ship magazines only to the UK and Northern Ireland. If you would like your order delivered to another country, please contact us before purchasing—a personalised shipping quote can be obtained for international deliveries.
Tracking Your Order
Once your order is shipped, you will receive a tracking ID which allows you to monitor your delivery directly via the InXpress platform.
Delivery Issues & Liability
While we strive to ensure timely, secure delivery, all shipments are subject to InXpress’s own terms and conditions, available
here.
Liability for loss, damage, or delay in transit rests solely with InXpress, as per their service agreement. Any claims related to missing, delayed, or damaged deliveries must be submitted directly to InXpress according to their policy. We’re happy to support you in starting these claims, but any compensation or liability outcomes will be governed by InXpress’s terms.
Contact & Support
For any queries or support related to your magazine delivery, you can contact:
- InXpress Customer Service:
Email: info501@inxpress.com
Direct contact: rachel.howe@inxpress.com / mark.howe@inxpress.com
You can also reach out to our own customer support team and we will coordinate with InXpress on your behalf to help resolve your concerns as swiftly as possible: deliveries@broodmagazine.com